Terms & Conditions

  1. Payment may be by secure credit card transaction.

  2. Delivery is by Carrier via Fed Ex UPS or Royal Mail. 

  3. Any orders placed after 15.00 may not be processed until the following working day. 

  4. If the product is not stocked in the UK you will be emailed by the team to notify you of an expected delivery timescale. 

  5. VAT is charged at the prevailing rate (20%) unless otherwise specified.

  6. Your details will be stored on a computer according to the terms of the Data Protection Act 1984.

  7. All goods remain the property of this company until payment is made in full.

  8. We reserve the right to refuse to supply goods.

  9. Delivery, please allow 28 days for delivery, delivery charge will depend on goods ordered.

  10. We can take payment by Visa, Mastercard, Switch, and Paypal. For exchange you will need to supply a copy of your receipt. If the goods are found to be defective we will send a replacement within 28 days.

  11. We reserve the right to change any advertised price before you place an order.

  12. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

  13. Payment can be made by Visa, Mastercard, Switch, and Paypal. Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

  14. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties.

  15. If you are not entirely satisfied with your purchase, you can return it within fourteen days of the despatch date with your receipt, providing it is unopened. However, a restocking fee will be charged. Your shipping will not be refunded.

  16. Goods are not sold on a trial basis.

  17. Returns will only be accepted if the original packaging is fully intact and is in a re-sellable condition. We cannot accept returns where labels have been removed or products have been fitted. In the case of a product broken during transportation, please send a photo to sales@complete-alu-spares.co.uk 

  18. Claims for damage, non-functionality, and mis-shipping must be made within 48 hours of receipt.

  19. You are responsible for ensuring the safe delivery of the returned item.

  20. Reserve the right to amend these Terms and Conditions at any time.

  21. These Terms and Conditions do not affect consumer statutory rights.